Sue's Quilting Company has a network of technicians throughout the United States who are authorized to provide support on all brands of machines both in and out of warranty. This support may include the facilitation of repair and/or in-store repair.
We offer a full-service department operated by full-time factory-trained technician. Checking in your machine, we will give a FREE estimate. If you decided not to have your machine service or parts are no longer available $25 is applied to our bench fee. Please check with our team for the current turnaround time. 24-hour rush service is available for a nominal fee.
**Please note: Our service Department has a bench Fee no matter how small of a job. When your machine is on the bench, you will receive Full Servicing.
We repair all brands of household sewing and embroidery machines and sergers. We back all of our repairs with a 60-day guarantee. All our repairs are done on the premises. Scissors sharpening is available.
Bring these items with your machine...
Sewing Machine Embroidery Unit (If Applicable) Case for Sewing machine & Embroidery Arm Power Cord Foot Control Presser Foot or Embroidery Foot Bobbin Case Bobbin General Sewing Stitch Plate (Not Straight Stitch Plate)
Do not bring any other accessories or needles or wooden cabinets. All repairs receive a new needle at a charge.
Service cost starts at $50.00 and will vary depending on the make/model of machine. We also offer express service (24 Hour Service) for only $25 extra and requires appointment setting by calling (573) 896-5661 or messaging us online at www.suesquiltingcompany.com.
Some machines are unable to be repair. $25.00 Diognostic Charge on "No Fix" machines. (Bench Fee)
DISCLAIMER: Your machine may not always be serviced at Sue's Quilting Company. We may send your machine to TopStitch for servicing. We do insure your machine every step of our process. If we must send your machine out, your machine is inspected upon return to ensure the work has been completed and quality of workmanship. You'll recieve the same 60 Day Guarantee.
TopStitch has been repairing machines for over 50 years. A valued and trusted partner of Sue's Quilting Company.
Timing issue - Most likely hook timing. We can correct timing issues.
Trying to adjust tensions can be difficult. This could be caused by upper tension and or bobbin case tension issues. We can correct your tension issues.
We do light restoration work for your older machines. We love making them shine like new. Sometimes just alittle TLC works.
Sergers has many moving parts. Tensions can drive you crazy. We'll clean and set tension to your liking.
We break down your machine to the bear bones. Clean, oil, and set timings, tensions and make sure your machine is as health as it was when you bought it.